Appointments

For specific information about getting appointments, home visits and other matters related to seeing your doctor, please read the information below.

Making Appointments at the Surgery

The Practice operates a full appointment system to see our Doctors and Nurses. Patients requiring an appointment should ring the main surgery number (0121 556 4615).

Urgent Cases are seen on the day.

If your condition is non urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don not need an appointment within  two working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you.

Tell us if you want someone to accompany you during an examination or a private room to discuss any  matters. Remember that the results of tests can only be given by a clinical team member and only to the patient.

Telephone Advice

If you need advice please telephone the surgery . A note will be made of your call and one of the nurses or doctors will ring you back, normally at the end of their surgeries.

Additional Appointment Access

We are now offering appointments on a Sunday through the hub; this would require travelling to a different surgery.

We are still offering the appointments at the Village Medical Centre on Thursday afternoons and Saturday mornings

We are also offering late afternoon appointments through the hub; this means you can be seen between the hours of 6:30pm till 8pm at various different gp practices.

If you have any queries or want to book one of these appointments please speak to a member of the reception team.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Please call before 10am to enquire about your test results, when our reception staff will have more time to deal with your request .

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

Upon calling for your test results, the staff will need to put them in the book for the doctor to look at at the end of surgery and you will be asked to call back of the evening surgery.

The reception staff are not clinicians and can not understand the results so are not permitted to give results out.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

We offer a mobile text service to remind you of future booked appointments and any health care promotions.

If you wish to sign up to this, please provide your mobile telephone number to reception staff or alternatively update your personal information in the "contact us" tab stating you are interested in Text Service.

We are also now offering a text message services as a way to contact patients regarding blood tests results and booking appointments if requested by a GP.