Feedback & Complaints



See the reviews other patients and services users have made about our practice

Test Results


The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice. Visit their “How do I…?” page to learn more or read their FAQ.

More detailed results from the GP Patient Survey are available from the GP Patient Survey website

NHS Friends and Family

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Comments & Complaints

We are always happy to hear suggestions patients may have to improve the services we provide. We do try to give the best possible service but there may be times when you feel this is not happening.

If you have a complaint about any aspect of the service you have received, from doctors or staff, please let us know.

Ways to comment & complain

We operate a practice complaints procedure in line with national NHS guidelines, copies of the procedure are available from reception staff. You may also reference leaflets and posters in the waiting room.

1. using one off our complaint leaflets found at reception

2. ring the practice and ask to speak to the practice manager

3. put your comment or complaint in a letter and address it to the practice manager and drop this into the practice

4. email us on


ICB Time2talk Team

The time2talk team is an idependant service for patients to raise concerns if they do not wish to raise them directly with the surgery. 


NHS Black Country ICB

Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH

Phone: 0300 0120 281 opt 1



The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: PHSO, Citygate, 47-51 Mosely Street, Manchester M2 3HQ”